Support
DepositKeeper support
Start with the relevant checklist below. If the issue remains, send the app version, device model, and the exact step where it occurred.
Choose what you need help with
Camera, added photos, and retakes
Use this when the camera does not open, a photo you added is missing, or a retake does not appear.
- Confirm camera or photo-library permission in iOS Settings.
- Open the photo you want to check and view it full size.
- Check available device storage before another capture.
Mark scratches and stains
Use this when a marker cannot be placed, a note belongs to the wrong photo, or saved details need correction.
- Open the intended photo before marking a scratch or stain.
- Place at least one marker before saving the note.
- Return to the photo review to edit or remove the saved note.
PDF preview, export, and sharing
Use this when the PDF is empty, a room is missing, or the sharing screen does not appear.
- Confirm the record contains at least one photo you took or added.
- Review room names, photos, notes, and record details before export.
- Check that the app or service you want to share with is available on the device.
Purchase and restore access
Use this when a plan was purchased but paid rooms or exports remain locked.
- Confirm the device is signed into the App Store account used for purchase.
- Open the purchase screen and choose Restore purchases.
- Wait for the purchase to finish before closing the app.
Records on your device, deletion, and privacy
Use this before changing phones, deleting the app, or sending a privacy question.
- Export every record you need before deleting app data.
- Save a separate copy outside the app.
- Do not email sensitive photos or records unless support asks you to use a safe method.
